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Deadly Diseases of Management Flowchart Gantt Chart Kanban Mistake Proofing Opportunity Cost Outcome Measures PDSA Six Sigma Voice of the Customer
Authors
Deming Ackoff Scholtes Christensen Liker McGregor


The New Economics by
W. Edwards Deming


The Leader's Handbook by
Peter R. Scholtes


Management Matters by
John Hunter
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