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William G. Hunter: An Innovator and Catalyst for Quality Improvement
George E. P. Box
This is the text of a talk given at the Speakers' Dinner at the Sixth Annual William G. Hunter Conference on Quality in Madison, Wisconsin, on June 2, 1993. In it, George Box recalls Bill Hunter's pivotal role in the birth of the quality movement in the c
1999 Ritz-Carlton Baldrige Application Summary
"We are ladies and gentlemen serving ladies and gentlemen." That is Ritz's motto. And they provide an excellent example of using a vision to drive corporate behavior. Unlike most ignored visions this one drives how the Ritz is managed.
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