"few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating..."
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The Machine That Changed the World by James P. Womack, Daniel T. Jones, Daniel Roos view details Lean Thinking by James P. Womack, Daniel T. Jones view details Lean Solutions by James P. Womack, Daniel T. Jones view details The Machine That Changed the World by James P. Womack, Daniel T. Jones, Daniel Roos view details Lean Thinking by James P. Womack, Daniel T. Jones view details Lean Solutions by James P. Womack, Daniel T. Jones view details