book
Quality Improvement Through Planned Experimentation by Ronald D. Moen, Thomas Nolan, Lloyd P. Provost
An excellent handbook on how to use experiments to learn about your organization and how to use that knowledge to improve your organization.
The book integrates Dr. Deming's ideas and design of experiments thinking.
Forward by W. Edwards Deming.
3rd edition is on the way.
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Quality Improvement Through Planned Experimentation by Ronald D. Moen, Thomas Nolan, Lloyd P. Provost view details Quality Improvement Through Planned Experimentation by Ronald D. Moen, Thomas Nolan, Lloyd P. Provost view details The Improvement Guide by Gerald J. Langley, Thomas Nolan, Lloyd P. Provost, Cliff Norman view details Quality Improvement Through Planned Experimentation by Ronald D. Moen, Thomas Nolan, Lloyd P. Provost view details The Improvement Guide by Gerald J. Langley, Thomas Nolan, Lloyd P. Provost, Cliff Norman view details