Cliff Norman

Books

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
  Great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement.

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Articles

• Variation Through the Ages   view details
  An excellent overview of variation. Orignially published in Quality Progress, Dec 1990.

• Evolution of the PDSA Cycle   view details
  "Deming has always given credit to Shewhart for the idea of the cycle, but Deming has fostered the expansion of the idea to all areas for learning and improvement."

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Web sites

• Cliff Norman

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