Tag: handbook

Management Books

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley, Thomas Nolan, Lloyd P. Provost, Cliff Norman
  Great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement.

• Facilitation at a Glance: by Ingrid Bens
  170 page pocket size book published by GOAL/QPC (publishers of Memory Jogger...). Great reference to help facilitators.

• Statistics for Experimenters: Design, Innovation, and Discovery by George E. P. Box, William G. Hunter, J. Stuart Hunter
  Second Edition of this classic.

• Understanding A3 Thinking: A Critical Component of Toyota's PDCA Management System by Art Smalley, Durward K. Sobek
  Winner of a 2009 Shingo Research and Professional Publication Prize. The A3 report has proven to be a key tool In Toyota’s successful move toward organizational efficiency, effectiveness, and improvement, especially within its engineering and R&D organizations. The power of the A3 report, however, derives not from the report itself, but rather from the development of the culture and mindset required for the implementation of the A3 system. In other words, A3 reports are not just an end product but are evidence of a powerful set of dynamics that is referred to as A3 Thinking.

Management Articles

• Run Chart (TQL Handbook)
  38 pages. Part of Basic Tools for Process Improvement Handbook.

• A Handbook for Strategic Planning
  This handbook contains the Department of the Navy's Strategic Planning Model along with guidance on the strategic planning process. Written by Denise Wells and Linda Doherty.

• Small Business Guidebook to Quality Management
  The aim of this guidebook is to help small businesses make the transition to a quality culture. While the focus of the guidebook is small businesses the information is helpful to anyone transforming and continually improving their organization.