Tag: leadership

Management Improvement Jobs

• Director of Process Improvement

Management Books

• Fourth Generation Management: The New Business Consciousness by Brian Joiner
  An excellent book for those who wish to begin the transformation to "Fourth Generation Management" and for the experienced as well. We give this well written and easy to follow book this book our highest recommendation.

• The Leader's Handbook: Making Things Happen, Getting Things Done by Peter R. Scholtes
  Absolutely wonderful book - we give it our highest recommendation.

• Leadership Is an Art: by Max De Pree
  Reissue edition.

• Ackoff's Best: Timeless Observations on the Life of Business by Russell L. Ackoff
  From managing teams, maximizing the effectiveness of information systems, and problem solving, to creativity, crime, and the role of the corporation in a democratic society, these writings are a cornucopia of insights, observations, and powerful lessons that will help you improve the effectiveness of your organization.

• Leadership and the New Science: by Margaret J. Wheatley
  

• The Deming Dimension: by Henry R. Neave
  An excellent overview of the Deming philosphy that is easier to follow that Deming's own books. Provides a valuable historical perspective. Does a good job of explaining the underlining principles of Deming's philosophy.

• The New Economics: : For Industry, Government, Education by W. Edwards Deming
  Second Edition (reprint). The best of Deming's books for learning about his system for management. Packed with great thoughts but not as easy to read as the best books. This is a great book, but often it is best for managers already committed to finding new ideas.

• Out of the Crisis: by W. Edwards Deming
  A classic but not an easy book to read. Packed with good ideas that still have great merit. New paperback printing (2000).

• Competing for the Future: by Gary Hamel, C.K. Prahalad
  Hamel and Prahalad caution that complacent managers who get too comfortable in doing things the way they've always done will see their companies fall behind.

• The Innovators Solution: by Clayton Christensen, Michael E. Raynor
  

• Idealized Design: How to Dissolve Tomorrow's Crisis...Today by Russell L. Ackoff, Jason Magidson, Herbert J. Addison
  Envision your ideal solution: then, work backwards to where you are. Start-to-finish techniques and examples drawn from hundreds of companies, non-profits, and government organizations will show you how to use idealized design.

• Improving Almost Anything: by George E. P. Box
  

• The Essays of Warren Buffett: Lessons for Corporate America by Warren Buffett
  Great book in Buffett's own words on investing and management.

• Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
  "Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too. Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year."

• Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results by Mike Rother
  "Toyota Kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through its improvement kata and coaching kata. Mike Rother explains why typical companies fail to understand the core of lean and make limited progress—and what it takes to make it a real part of your culture." —Jeffrey K. Liker, bestselling author of The Toyota Way

• Buy-In: Saving Your Good Idea from Getting Shot Down by John Kotter
  The book presents a fresh and amusing fictional narrative showing attack strategies in action. It then provides several specific counterstrategies for each basic category the authors have defined. How to win the support your idea need to deliver valuable results? Understand the generic attack strategies that naysayers and obfuscators deploy time and time again. Then engage these adversaries with tactics tailored to each strategy. By "inviting in the lions" to critique your idea--and being prepared for them--you'll capture busy people's attention, help them grasp your proposal's value, and secure their commitment to implementing the solution.

• Leading Change: by John Kotter
  Kotter emphasizes a comprehensive eight-step framework that can be followed by executives at all levels. Kotter advises those who would implement change to foster a sense of urgency within the organization. "A higher rate of urgency does not imply everpresent panic, anxiety, or fear." Twenty-first century business change must overcome overmanaged and underled cultures.

• Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions by John Kotter
  Harvard Business School professor Kotter teams up with executive Rathgeber to offer his contribution to the "business fable" genre. Kotter presents his framework for an effective corporate change initiative through the tale of a colony of Antarctic penguins facing danger-inspired, perhaps, by today's real-life global warming crisis. Under the leadership of one particularly astute bird, a small team of penguins with varied personalities and leadership skills implement a thoughtful plan for coaxing the other birds in their colony through a time of necessary but wrenching change.

• Gemba Walks: by Jim Womack
  This book complies Womack's essays on the practice of lean and adds some additional context to the essays.

Management Articles

• Leaders of People: Some are Wonderful, Some are Clueless. The Rest are Somewhere In Between. by Peter R. Scholtes
  Excellent short article by the author of the Leader's Handbook and the Team Handbook.

• Quality in the Community: One City's Experience by George E. P. Box, Laurel W. Joiner, Sue Rohan
  Highlights the evolution of the Quality movement in Madison, Wisconsin and the role of the Madison Area Quality Improvement Network during the 1980's.

• Dee Hock on Management by M. Mitchell Waldrop, Dee Hock
  Absolutely great - definitely read the article. Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with all the other qualities.

• Dee Hock on Organizations by M. Mitchell Waldrop, Dee Hock
  "An organization's success has enormously more to do with clarity of a shared purpose, common principles and strength of belief in them than to assets, expertise, operating ability, or management competence, important as they may be."

• Total Quality Leadership vs. Management by Results by Brian Joiner, Peter R. Scholtes
  Excellent article for those interested in improving management. It begins with a very short early 90's view on the increasing Asian economic clout. Those who are not interested in management improvement would likely be tempted to ignore the important...

• William G. Hunter: An Innovator and Catalyst for Quality Improvement by George E. P. Box
  This is the text of a talk given at the Speakers' Dinner at the Sixth Annual William G. Hunter Conference on Quality in Madison, Wisconsin, on June 2, 1993. In it, George Box recalls Bill Hunter's pivotal role in the birth of the quality movement in the c

• The Next 25 Years in Statistics by William Hill, William G. Hunter
  (with contributions by Joseph W. Duncan, A. Blanton Godfrey, Brian L. Joiner, Gary C. McDonald, Charles G. Pfeifer, Donald W. Marquardt, and Ronald D. Snee). A transformation of the American style of management has already begun; in order for it to succee

• Managing Our Way to Economic Success: Two Untapped Resources by William G. Hunter
  "American organizations could compete much better at home and abroad if they would learn to tap the potential information inherent in all processes and the creativity inherent in all employees."

• Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin by William G. Hunter, Jan O'Neill, Carol Wallen
  "The new quality improvement ideas can help public officials combat the effects of decreasing budgets just as they help private businesses increase productivity." Published in Quality Progress, July 1987.

• The Role of Leadership in Software Development by Mary Poppendieck
  "In this 90-minute talk from the Agile2007 conference, Lean software thought leader Mary Poppendieck reviewed 20th century management theories, including Toyota and Deming, and went on to talk about 'the matrix problem', alignment, waste cutting, planning

• Lean Thinking and Management by John Hunter
  "The biggest thing I think we need to learn from this is that improving management is not easy. The concepts may seem simple but most of us can look around and see much more Dilbert Boss behavior than lean thinking behavior. And the gap between those two types of behavior seems to rise as you go 'up' the organization chart."

• How to Lead Without a Title by Matthew May
  Robin Sharma "articulate the five things that need to happen between now and the last day of your career to feel you led a world-class career. Then every day, focus first on those five things. Small daily improvements over time lead to stunning results."

• 12 Things Good Bosses Believe by Bob Sutton
  "My success — and that of my people — depends largely on being the master of obvious and mundane things, not on magical, obscure, or breakthrough ideas or methods."

• Jeff Bezos's mission: Compelling small publishers to think big by Jeff Bezos
  "I would hope people would say that Amazon is earth's most customer-centric company, and that we work backwards from customers. Many companies sort of look at what their skills are and they work forward from their skills. They say this is what we're good at, and this is what we'll do. It's a very different approach from saying here is what our customers need, and we will learn whatever skills we need. ... the key is that the company has to experiment, and what you want to try and do is reduce the cost of experimentation so you can do as many experiments per unit time as possible ... and they're not experiments if you know they're going to work."

• An Introduction to Deming’s Management Ideas by Peter R. Scholtes
  An Introduction to Deming's Management Teaching and Philosophy by Peter Scholtes – webcast from the Annual W. Edwards Deming Institute conference in Madison, Wisconsin, November 9th, 2008.

• Who Really Cooks the Books? by Warren Buffett
  "For many years, I've had little confidence in the earnings numbers reported by most corporations. I'm not talking about Enron and WorldCom - examples of outright crookedness. Rather, I am referring to the legal, but improper, accounting methods used by chief executives to inflate reported earnings. The most flagrant deceptions have occurred in stock-option accounting and in assumptions about pension-fund returns. The aggregate misrepresentation in these two areas dwarfs the lies of Enron and WorldCom."

• When It Comes To Founding Successful Startups, Old Guys Rule by Vivek Wadhwa
  "Research that my team conducted, based on a survey of 549 entrepreneurs in high-growth industries, showed that the average founder of a high-growth company launched his venture at age 40."

• Nutrifood Indonesia: Manufacturing an Ethical Workplace
  "we reviewed a set of 22 video tapes about the Deming Management method. My daughter, Yul (Julianti Darmawan Swecker), who was working at Nutrifood at the time as corporate secretary and HRD manager, translated and summarized the content of this series and produced leadership training material for our managers."

• Innovation Democracy: W.L. Gore's Original Management Model by Gary Hamel
  "Was it possible to build a company with no hierarchy—where everyone was free to talk with everyone else? How about a company where there were no bosses, no supervisors, no managers and no vice presidents?... Could you create a company with no 'core' business, one that was as focused on creating the future as on preserving the past? The answers to each of these questions was an emphatic "Yes!" And Gore quickly became a model for both organizational and product innovation (not to mention a remarkable business success)."

• Create a System That Lets People Take Pride in Their Work by John Hunter
  "Using the term implies that it one person empowers another person. This is not the correct view. Instead we each play a role within a system. Yes there are constraints on your actions based on the role you are playing. Does a security guard empower the CEO to enter the building? ... You don't need to think about empowering people if you have a system that lets people take pride in what they do. If you think you need to empower staff, instead fix the system that requires you to think they are in need of empowerment."

• Becoming a Thought Leader
  "Thought leaders love what they do. They personally connect with their topic or area of expertise, and this gives them energy and motivation that sustains them for years. ... Thought leaders give without the expectation of an immediate return. They have a 'no strings attached' attitude that enables them to willingly share insights that serve the needs of others before their own."

• Performance Reviews Are Obsolete
  The CEO of Catapult Systems explains their elimination of the annual performance appraisal. "the most critical flaw of our old process was that the feedback itself was too infrequent and too far removed from the actual behavior to have any measurable impact on employee performance. ... I decided to completely eliminate of our annual performance review process and replace it with a real-time performance feedback dashboard."

• Leading vs. Managing: A False Choice by Bob Sutton
  "I am not rejecting the distinction between leadership and management, but I am saying that the best leaders do something that might properly be called a mix of leadership and management. At a minimum, they lead in a way that constantly takes into account the importance of management. Meanwhile, the worst senior executives use the distinction between leadership and management as an excuse to avoid the details they really have to master to see the big picture and select the right strategies."

• The Gemba Walk by Norman Bodek
  "the plant manager got up from behind his desk. He asked me to join him on his daily walk; in fact he told me that he walked the plant twice a day every day and that it was the most valuable part of his day... The plant manager asked those questions and you could see the excitement on the face of the supervisor as he was answering the questions. I learned that there’s enormous power in the leader asking questions and then just listening – yes; this is the key to ask the question and then to just listen carefully, not judgmentally."

Management Web Sites and Resources

• Curious Cat Management Improvement Articles by John Hunter
  Hundreds of useful management articles hand selected to help managers improve the performance of their organization. Sorted by topic including: Deming, lean manufacturing, six sigma, continual improvement, innovation, leadership, managing people, software development, psychology and systems thinking.

• Curious Cat Management Improvement Blog by John Hunter
  Blog by John Hunter on many topics to to improve the management of organizations, including: Deming, lean manufacturing, agile software development, evidence based decision making, customer focus, innovation, six sigma, systems thinking, leadership, psychology, ...

• Jamie Flinchbaugh by Jamie Flinchbaugh
  Blog on lean culture, transformational leadership, and entrepreneurial excellence. Jamie is a consultant and co-author of The Hitchhiker.s Guide to Lean: Lessons from the Road.

• Evolving Excellence by Kevin Meyer, Bill Waddell
  Excellent and opinionated blog focused on lean manufacturing by Kevin Meyer and Bill Waddell.

• Peter Scholtes by Peter R. Scholtes
  Web site of Peter Scholtes, author of The Leader's Handbook (an excellent book) and The Team Handbook. The site offers several excellent management articles. He taught with Deming. Peter was a good friend and his management ideas are well worth studying.

• Wally Bock's Three Star Leadership Blog
  Wally Bock writes this blog to give bosses at any level - insight, information, and pointers to resources to do a better job and live a better life.

• Work Matters by Bob Sutton
  

• Management and Leadership Quotes by John Hunter
  Quotes on management, business, leadership and many related topics: innovation, problems solving, change, statistics, planning, motivation, etc..

• Management Innovation eXchange
  "an open innovation project aimed at reinventing management for the 21st century. The premise: while "modern" management is one of humankind's most important inventions, it is now a mature technology that must be reinvented for a new age. Current management practices emphasize control, discipline and efficiency above all else — and that's a problem. To thrive in the 21st century, organizations must be adaptable, innovative, inspiring and socially accountable. That will require a genuine revolution in management principles and practices."

• Curious Cat Management Improvement Connections by John Hunter
  The aim of Curious Cat Management Improvement Connections is to contribute to the successful adoption of management improvement to advance joy in work and joy in life. The site provides connections to resources on a wide variety of management topics to help managers improve the performance of their organization. The site was started in 1996 by John Hunter.

• Steven Spear by Steven Spear
  Five-time winner of the Shingo Prize for research excellence and a senior lecturer at MIT and former assistant professor at Harvard. A senior fellow at the Institute for Healthcare Improvement, he is the author of numerous articles appearing in academic and trade publications, including the Harvard Business Review, Annals of Internal Medicine, Academic Medicine, The Boston Globe, and The New York Times.

• Not Running a Hospital by Paul Levy
  Advocate for patient-driven care, eliminating preventable harm, transparency of clinical outcomes, and front-line driven process improvement.

• in2in by Bill Bellows
  Offer an annual conference along with ongoing learning opportunities focused on the management ideas of Deming and Ackoff. Recommended