An Interim Report on Motivation in the Workplaceview details
"Following the work of Maslow, Douglas McGregor argued that the conventional view of employees (Theory X) as indolent, lacking ambition, self-centered, and not very bright was inadequate. He advocated an alternative (Theory Y): 'The motivation, the potent
Remembering NUMMIview details
"The most remarkable insight I gained at NUMMI came as an answer to a question from a member of the touring group. The person asked what had been learned about the reasons that management/labor conflict had been reduced so much. The tour guide answered, "
The Trouble with Incentives: They Workview details
"There may be cases in which incentives work only as intended, but I suspect they are relatively rare. The trouble is that we are usually dealing with complex systems (people and organizations) that may behave not at all like our myths would predict...