Fast Cycle Change in Knowledge-Based Organizationsview details
Building Fundamental Capability for Implementing Strategic Transformation. This paper discusses the experience of a knowledge-based organization in building a fundamental capability for implementing strategic transformation. The organization developed an
Teaching Quality Improvement by Quality Improvement in Teachingview details
This paper describes how students and the instructor worked as a team to improve the quality of teaching in a class. The defect rate dropped from 78% to 22% for computer instruction, 56% to 8% for blackboard presentation and 82% to 20% for overhead presentation.