Improving Performance Through Statistical Thinking:
, Stuart J. Janis and Janice E. Shade. This book
presents a clear and practical explanation of statistical thinking without the typical equations and
formulas.
Six Sigma Black Belts: What Do They Need to Know
 
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Roger Hoerl, Manager of the Applied Statistics Group at GE, provides a context and forum for discussion of the technical skills required by Six Sigma BBs, with the hope of reaching a general consensus. An excellent artile.
One Perspective on the Future of Six-Sigma
 
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Six-Sigma has maintained momentum for over ten years now, longer than many pundits expected. However, the key question remains: how long will Six-Sigma remain front-page news? The answer is that it will remain front-page news as long as it delivers front-
The World Is Calling; Should We Answer?
 
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Annual Deming lecture to the American Statistical Association. "Snee and I defined the term 'statistical engineering' as the study of how to best use statistical concepts, methods, and tools and integrate them with information technology and other relevant sciences to generate improved results."